The next UK CRM User Group is in Reading on Wednesday 18th March. We have our usual great line-up of sessions for our business and technical focussed members to take away some great practical information and advice from peers and industry experts.
This meeting is free to attend for all CRMUG members, thanks to Microsoft’s kind and continued support of the events, providing venues and refreshments for us. You can sign up for a Basic membership of CRMUG at no cost. Don’t miss this opportunity to experience what the CRMUG has to offer you and other Dynamics CRM users!
We have slightly increased the length of breaks during this event in response to feedback to give you more opportunity to network and chat with your peers, our speakers and MVPs.
The agenda below is of course subject to change, so don’t forget to follow @CRMUGUK on twitter for updates.
Registration is open for this event at the Reading March 2015 event page on CRMUG.com
We will have two tracks for the middle part of the day, so you can choose the session that is of most interest and relevance. There are a wide range of topics for everyone from business managers and project owners through administrators and functional consultants to the most technical system customisers and developers. All details below are subject to alteration and intended as a guide only.
|09:00||Registration and coffee|
|09:30||Welcome & CRMUG News|
|09:45||What’s New in CRM 2015 and the Dynamics Roadmap
Hear all about what is coming in the Spring Release for CRM. Also find out more about related products including Social Listening, Dynamics Marketing, Parature and Unified Service Desk, and what the future roadmap looks like for the whole suite of Dynamics tools.
TBC, Microsoft UK
|10:45||Coffee and Networking|
Roundtable discussion: Convince your users to be lovers, not fighters: Increase use of your CRM system without open warfare
|12:15||5 minutes to swap rooms|
Common BI Challenges in CRM
Putting data at the heart of your CRM strategy
|13:20||Lunch and Networking|
|CRMUG Showcase – Metro Bank: Creating FANS not Customers
Metro Bank was founded on a simple precept – to offer the best customer experience, how, when and where the customer wants it. Its motto “no stupid bank rules” and its focus is on bringing back traditional retail banking, supported by flexible technology.
Find out how Metro Bank is using Microsoft Dynamics CRM, Office 365,Yammer and other cloud technologies to give its people the apps they need to support the personalized interactions that are the hallmark of its business, and be operationally flexible so that they can take a best practice from one location and implement it across all locations.
Marco Amoedo, Senior Solutions Architect and
Mario Trueba Cantero, Senior Developer / Consultant, Metro Bank
|15:20||Ask the Experts
A chance for more Q&A with today’s speakers and MVPs
This meeting will be at Microsoft’s UK HQ in Reading.
Thames Valley Park